When something happens, the next step should be obvious.
A claims experience designed to reduce stress with a short path, relevant document guidance and visible access to support.
Simple claims flowChoose type → share details → upload documents → receive next steps.
01
Choose claim type
Motor, travel, medical, property, personal accident or business.
02
Describe the incident
Use a short guided form with date, location and a clear summary.
03
Upload supporting documents
Only show the checklist relevant to the selected claim category.
04
Receive confirmation
Give customers a reference and a clear explanation of what happens next.
05
Track and get help
Keep status, communication and support options in one easy-to-find place.
Designed for reassurance
Claims support deserves first-class UX.
Rather than hiding claims in the footer, the concept makes the service journey one of the main website destinations.